Shipping

At Slipknot Merch, we want your order to arrive safely and conveniently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Orders are normally processed within 1–3 business days after payment has been confirmed.

During weekends, public holidays, promotional events, and periods of high order volume, processing may take a little longer. We always aim to prepare and dispatch orders as quickly as possible.

Shipping & Delivery

After your order has been processed and dispatched, delivery time depends on your destination and shipping carrier.

Estimated delivery times are:

• United Kingdom: 5–10 business days
• United States: 7–15 business days
• Canada: 7–15 business days
• International Orders: 10–20 business days

Delivery estimates are provided as general guidelines and are not guaranteed. Delays may occur due to customs processing, carrier delays, weather conditions, holidays, or other circumstances outside our control.

Shipping Charges

Applicable shipping costs are calculated and displayed during checkout before you complete your order.

Any free-shipping promotion or special shipping offer will be displayed on the website or during checkout and may be subject to specific conditions.

Order Tracking

Once your order has been shipped, tracking information may be provided when available.

You can use the tracking number supplied by the shipping carrier to follow your package and check its delivery progress.

Please allow some time for tracking information to become active after dispatch.

International Shipping

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Any applicable customs duties or import fees are the responsibility of the customer unless otherwise stated at checkout.

Customs processing times may also affect the estimated delivery period.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your name, address, city, postal code, and contact information before completing your purchase.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

Delays can happen because of carrier issues, customs inspections, severe weather, public holidays, or unusually high shipping volumes.

If your package appears to be lost or significantly delayed, please contact our support team for assistance.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

We may request photographs of the package, shipping label, and damaged items to help investigate the issue. Please keep the original packaging until the matter has been resolved.

Contact Us

If you have questions about your order, shipping, tracking, or delivery, please contact our customer support team through the Contact Us page.

We will do our best to assist you with your shipping-related concerns.

Policy Updates

Slipknot Merch may update this Shipping Policy when necessary. Any changes will be published on this page, and the revised policy will apply to orders placed after the update.